Return & Refund Policy

Last Updated: July 2026

At WERNIL, we want you to love every purchase. If you’re not completely satisfied, we’re here to help with a simple and transparent return process.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused, unwashed, and unworn.

  • Have all original tags and packaging intact.

  • Be in its original condition without any damage caused after delivery.

  • Be accompanied by a valid order number or proof of purchase.

Exchanges

Need a different size?

We offer size exchanges (subject to stock availability).

To request an exchange, contact our support team within 7 days of delivery.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized products.

  • Gift cards.

  • Products purchased during clearance or final sale (unless received damaged or defective).

  • Items returned without original tags or packaging.

Damaged or Incorrect Products

If you receive:

  • A damaged product

  • A defective item

  • The wrong product

Please contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

After verification, we’ll arrange a replacement or issue a refund at no additional cost.

Refund Process

Once your returned item is received and inspected, we’ll notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note that your bank or payment provider may take additional time to reflect the refund.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, WERNIL will cover the return shipping cost.

  • For size exchanges or returns due to a change of mind, return shipping charges may be the customer’s responsibility unless stated otherwise.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if it meets our return eligibility criteria.

Refund Exceptions

Refunds may not be issued if:

  • The product has been used, washed, or damaged after delivery.

  • Original tags or packaging are missing.

  • The return request is made after the eligible return period.

Need Assistance?

Our customer support team is happy to help with any questions regarding returns, exchanges, or refunds.

WERNIL

Email: wernil.info@gmail.com

Website: www.wernil.store

Our Promise

At WERNIL, we’re committed to delivering premium-quality apparel and a hassle-free shopping experience. If something isn’t right, we’ll work to make it right.

WERNIL — Corporate Life. Ctrl Alt Style.

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