Shipping Policy

Last Updated: July 2026

At WERNIL, we’re committed to delivering your order safely, quickly, and efficiently. Please read our Shipping Policy to understand how we process and deliver your purchases.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak sales or festive seasons, processing may take slightly longer.

Shipping Time

Estimated delivery times are:

Metro Cities: 2–5 Business Days
Other Cities & Towns: 3–7 Business Days
Remote Areas: 5–10 Business Days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

Shipping Charges

Free Shipping on eligible orders as displayed during checkout.
Shipping charges (if applicable) will be calculated and shown before payment.

Order Tracking

Once your order is shipped, you’ll receive a confirmation email or SMS with your tracking details so you can monitor your shipment in real time.

Delivery Partners

We work with trusted courier partners to ensure your order reaches you safely and on time.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the package, the order may be returned to us.

Additional shipping charges may apply for re-delivery.

Address Changes

Please ensure your shipping address and contact details are accurate before placing your order.

If you need to update your address, contact us as soon as possible. Once an order has been shipped, address changes may not be possible.

Damaged or Missing Packages

If your order arrives damaged or appears to be missing items, please contact us within 48 hours of delivery with your order number and clear photographs of the package and product.

We’ll investigate the issue and provide a suitable resolution as quickly as possible.

Delays Beyond Our Control

While we aim to deliver every order on time, delays caused by natural disasters, public holidays, strikes, customs clearance, or courier disruptions are beyond our control. We appreciate your patience in such situations.